Lattner Gaming has made a significant difference to my business. 5 years ago Dean Bagnola walked into Papa Passero’s with a brochure in hand about the new gaming business now in Illinois. I was so apprehensive to bring gaming into a family restaurant. Dean and I sat down and talked for a couple hours. Not only did he answer my 1000 questions very patiently, but was there for all the daunting task of paperwork.
Five years later I have learned about the new customer cliental, their needs and realized that I now have a business within my business. I completely trust the opinion of the Lattner Gaming team, and the experience and knowledge they have of this business. I also came to realize how important service is for the machines. 5 gaming machines and a payout/ATM machine. If those are not up and running no one is making money. Lattner prides themselves not only in the overall operation, but SERVICE is #1.
Lattner also keeps me up to date with new machines or new games that are up and coming. They are also on top of all the laws the state may revise or add to gaming. If ever I have had a question or concern, they have always been thorough about informing me in detail the facts. Being in the restaurant business now for 41 years it’s so nice to have a company that has my back at all times.
Lastly, the gaming business has given me that extra money to give raises, bonuses, buy new equipment, carpeting, I can go on and on. It truly has given me breathing room.
Thank you Dean for walking into Papa Passero’s and taking the time to explain this business. Lattner is truly the company who is trustworthy, experienced and gives you incredible service.
— Laura Passero Trilla • Papa Passero's
Lattner has had my back from the beginning with weekly revenue payment and direct deposit into my bank every Tuesday for both my companies.
Regular Account Manager visits and phone conversations about gaming performance and any other questions I may have.
Service and support is top notch and timely when needed and their compliance manage goes a GREAT job watching out for my best interests to keep my gaming license active.
Software updates are always top priority when available.
Overall service and relationship is the key to this business and Lattner is a great partner to be with and they watch out for my best interest and theirs as well.
— Glenn D. Corkill • Shooter's Ride The Nine
When it comes to Video Gaming there are many Operators to choose from in Illinois. Lattner has always been upfront and honest with prompt service and answers to my questions by their Account Managers when needed.
To be paid on a WEEKLY basis that is directly deposited into my bank account is huge for cash flow in the bar business these days.
Their service and support is what sets them apart from other Operators and EVERYONE is always very professional and courteous.
Service Techs resolve my issues when called and response times are tremendous and their compliance department is always watching out for my best interest.
Software updates are a top priority with Lattner, allowing me to compete in a highly competitive market.
Overall relationships and having a great partner is what keeps you competing in the gaming world and Lattner Entertainment Group is that partner for anyone!!
— Gary McGrath • Shakers
I very highly recommend this company if you're looking at starting a gaming parlor. They are truly professional, very friendly, and make sure that as a customer, they are there to meet and fulfill your needs. They treat you like family and understand their business is your business. They can't meet their needs if they don't first make sure that our needs are met, and more than met - met with a smile. The staff at Lattner are more than business acquaintances but thru our business dealings have become true friends. No other gaming vendor in Illinois compares to them. Definitely 5 stars.
— Jeff Molander • Slots4Fun
I have been approached by several gaming vendors and had not yet made a decision on whom I was going to sign a contract with. So when I was approached by Lattner Entertainment Group I was prepared for another dog & pony show against their competition. I was indeed surprised when the Sales Reps sold their company and didn’t just give me reasons not to go with anyone else.
The presentation was very informative and professional. Your sales brochures and the choice of games were outstanding. My wife wanted to start spending as soon as she saw the pictures!
Your guys were able to clear up some of the confusion I had with the entire process and more importantly they had documents to support that information.
It is clearly obvious that your company has invested time and money into the success of what is still a "gamble" at this point. So for that reason, it was an easy decision to sign a contract with Lattner Group and I look forward to a profitable venture for both our businesses.
— Steven Riley • Riley's Gathering Place
I think some bar owners like myself, who may have considered working with their traditional coin operator and who might have a great relationship with that person, have not considered the amount of financial backing it would take to put this into action. I am confident and trust that Lattner Entertainment will be there, not only with a solid business plan but the financial backing to make my gaming experience a success.
— Frank Czech • Josephine's Martini & Wine Bar