Lattner Gaming has made a significant difference to my business. 5 years ago Dean Bagnola walked into Papa Passero’s with a brochure in hand about the new gaming business now in Illinois. I was so apprehensive to bring gaming into a family restaurant. Dean and I sat down and talked for a couple hours. Not only did he answer my 1000 questions very patiently, but was there for all the daunting task of paperwork.
Five years later I have learned about the new customer cliental, their needs and realized that I now have a business within my business. I completely trust the opinion of the Lattner Gaming team, and the experience and knowledge they have of this business. I also came to realize how important service is for the machines. 5 gaming machines and a payout/ATM machine. If those are not up and running no one is making money. Lattner prides themselves not only in the overall operation, but SERVICE is #1.
Lattner also keeps me up to date with new machines or new games that are up and coming. They are also on top of all the laws the state may revise or add to gaming. If ever I have had a question or concern, they have always been thorough about informing me in detail the facts. Being in the restaurant business now for 41 years it’s so nice to have a company that has my back at all times.
Lastly, the gaming business has given me that extra money to give raises, bonuses, buy new equipment, carpeting, I can go on and on. It truly has given me breathing room.
Thank you Dean for walking into Papa Passero’s and taking the time to explain this business. Lattner is truly the company who is trustworthy, experienced and gives you incredible service.
— Laura Passero Trilla • Papa Passero's
Lattner has had my back from the beginning with weekly revenue payment and direct deposit into my bank every Tuesday for both my companies.
Regular Account Manager visits and phone conversations about gaming performance and any other questions I may have.
Service and support is top notch and timely when needed and their compliance manage goes a GREAT job watching out for my best interests to keep my gaming license active.
Software updates are always top priority when available.
Overall service and relationship is the key to this business and Lattner is a great partner to be with and they watch out for my best interest and theirs as well.
— Glenn D. Corkill • Shooter's Ride The Nine
When it comes to Video Gaming there are many Operators to choose from in Illinois. Lattner has always been upfront and honest with prompt service and answers to my questions by their Account Managers when needed.
To be paid on a WEEKLY basis that is directly deposited into my bank account is huge for cash flow in the bar business these days.
Their service and support is what sets them apart from other Operators and EVERYONE is always very professional and courteous.
Service Techs resolve my issues when called and response times are tremendous and their compliance department is always watching out for my best interest.
Software updates are a top priority with Lattner, allowing me to compete in a highly competitive market.
Overall relationships and having a great partner is what keeps you competing in the gaming world and Lattner Entertainment Group is that partner for anyone!!
— Gary McGrath • Shakers
I very highly recommend this company if you're looking at starting a gaming parlor. They are truly professional, very friendly, and make sure that as a customer, they are there to meet and fulfill your needs. They treat you like family and understand their business is your business. They can't meet their needs if they don't first make sure that our needs are met, and more than met - met with a smile. The staff at Lattner are more than business acquaintances but thru our business dealings have become true friends. No other gaming vendor in Illinois compares to them. Definitely 5 stars.
— Jeff Molander • Slots4Fun
|I believe that Lattner Entertainment Group is the best Video Gaming Terminal Operator in the business due to the fact that they are your true partner when it comes to the gaming side of your business. I have Lattner as my operation in all three of my locations and have full confidence in their decision making process based off of their overall industry knowledge. Their overall customer services is bar none, from their overall insdustry knowledge. Their overall customer service is bar none, from their technicians, compliance department, and account managers all of which are professional and understand the customers' needs take precedent. Lattner has the knowledge to help guide your video gaming business down the path to success and don't follow a "cookie cutter" approach. They understand that each business and location is different and needs to be treated as such in order to work together to make it a success. Their account managers work directly with their locations from inception and throughout to make sure the customer has the optimal set up and is guiding them to make the right moves when it comes to their video gaming business. To me the decision on who to use as a video gaming operator is an easy one. If you want a true partner who understands the business in its entirety from regulations and compliance to optimal machine mix per location and area, then you can't do any better than Lattner Entertainment Group in my Opinion! — Kelly Evink • Neighbor's Bar & Grill • Slots 4 Fun • Mabel's Jackpot|